Mag Box
Tech Support

The playlist isn't loading?

First make sure you are setup on the new portal. This is the only portal we will ever use now. *Please click here for the new portal.* If you have not already been giving this portal please request we move you over by clicking here.

I have the new portal above but it won't load?

It can be tricky to get a Mag box to load a playlist and can take many attempts. Double check the portal is correct and the box is connecting to the internet. If you still have issue please contact us and we will double check the settings. 

Please make sure you have supplied the correct MAC address from the bottom of the box, which always starts 00:1A

The playlist load and I see the channels but I get failed on every channel?

Please contact us by clicking here.


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